This page provides customer-friendly policy information for Buniadi. It is written to help you understand our store practices and is not legal advice.
1
Refund Eligibility
Refunds may be considered when an eligible return is approved or if an order cannot be fulfilled.
- Refund approval depends on product condition and order status.
- Damaged or incorrect items should be reported as soon as possible.
- Custom orders may have limited refund eligibility.
2
Refund Process
Once a refund is approved, our team will guide you through the next steps based on your payment method.
- Cash on Delivery refunds may require manual verification.
- Online payment refunds may depend on gateway processing time.
- We may request order details or product photos for verification.
3
Non-refundable Items
Some items may not be refundable due to customization, usage, or hygiene and condition concerns.
- Used or damaged products caused by customer handling.
- Customized items made according to customer request.
- Items returned without approval or required information.